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Cancellation Policy:

We at Order2india strive to provide you with the best possible experience while you shop with us online. Since our orders are shipped from overseas , we try to reduce the handling time as much as possible by quickly processing the orders , Hence any cancellation request , has to be placed within 24 hours of placing the order. The refund amount will be credited back on your original mode of Payment. . 

Warranty:

All our products comes with a default 90 days seller replacement warranty against manufacturer defect as a service and reassurance to our customers. Order2india will take care of all logistics to and from the manufacturer/supplier  for replacement . If within 90 days of delivery ,any problem is found with our product , please contact our customer support and we would replace it for you absolutely free.

Return Policy

Our return policy is outlined below. The policy reflects the reality that our products are sourced from suppliers located outside India and is formulated keeping in mind the costs and time involved in the logistics, both in the forward direction (i.e. shipping products to India from the suppliers) and reverse direction (i.e. shipping returned products back to the suppliers).Certain products are not eligible for return or refund as below

Return Process & Timeline

For eligible products, the policy is summarized below. Please note that Returns that do not meet the Return Process and Timeline below will not be eligible for a refund.

 

Reason	Allowed Time Line	Return Process
Due to Damage in transit	Within 24 hours  of  Delivery	Inspect package before taking Delivery and if damaged REJECT package and DO NOT take delivery from the courier and Send email to support@order2india.com within 24 hours of rejecting the delivery so we can process your refund.
Dead on Arrival or mal-functioning product	Within 15 days  of Delivery	Contact us or email us at support@order2india.com within 15 days of delivery with details of the problem.  Product(s) must be re-packed in original packing along with all the material, manual that came alone with the order).
Incorrect Order (e.g. model, brand, color or size different from what was ordered)	Within 15 days  of Delivery	Contact us or email us at support@order2india.com within 7 days of delivery with details of the problem. Product(s) must be re-packed in original packing along with all the material, manual that came alone with the order).

We process your payment information securely. We do not store credit card details nor do we have access to your credit card information.

If you receive a parcel with missing, incorrect, or secondary packing items, please contact us within 7 days of delivery with relevant proof. Order2india will assess the situation and provide resolution based on the extent of the damage.